Delete Your Account and Data

You can delete your udoon account and its data even if you have removed the app. This page explains how to do it, what we delete, and what we keep.

How to delete your account

Open the udoon app and go to:

Profile › Settings › Account › Delete Account

Then type DELETE to confirm. Deleting your account cannot be undone.

If you no longer have the app, sign in at udoon.ai with the same account and follow the same steps.

Email us from the email address you registered with and ask us to delete your account: support@udoon.ai

Google Play: You can't delete your account while your udoon Max subscription in Google Play is active. Cancel it in Google Play first.
App Store: Deleting your account does not cancel a subscription purchased through the App Store, and Apple will continue to charge you until you cancel it in the subscription settings of your Apple Account (on iPhone: Settings > your name > Subscriptions). We cannot cancel App Store subscriptions for you.

When you delete your account, we delete:

Your account information, such as your email address and name
Your learning data, such as your progress, test scores, study time, and word lists
The word lists you shared, and the records of the automatic check before sharing
Your public profile link and your likes, the people and organizations you follow, and the people you block
Your inquiries to us, including emails sent from your account's email address, and your survey responses
Reports you made, and reports about you or your shared word lists
Your age confirmation, and any record of a suspension of your account

If you signed in with Apple, we also ask Apple to revoke our app's access to your Apple Account.

Before deleting your learning data, we may create an anonymized copy of your learning records and keep it to improve the Service. The copy cannot identify you and is not linked to you or your account, so we cannot delete it on request after your account is deleted. We do not create this copy for users in the European Economic Area, the United Kingdom, or Switzerland.
We keep records of App Store purchases as billing and accounting records, including after you delete your account.
Copies of your shared word lists that other people saved stay with them.
Shared content, such as feedback you sent us, may be anonymized and kept.
We may keep certain other data for up to 90 days after your account is deleted, for legal and operational purposes.

For details, including what the anonymized copy contains, see Section 6 of the Privacy Policy: Privacy Policy